Gambling always carries the risk of financial loss. Plan your play so it does not harm your finances or emotional wellbeing. Use our responsible gaming policy to guide safe choices.

• Decide a budget before you start playing and stick to it.
• Use WinWin tools to set deposit, loss, and wager limits that suit your income.
• Turn on reality checks for regular reminders about time spent.
• Set session limits to control how long you play.
• Review your account history to learn from your betting patterns.
• Take short breaks to reset and avoid impulsive decisions.
• Keep gambling funds separate from money for bills and essentials.
• If play affects your mood or relationships, stop and seek support.
• Only persons 18+ may use betting services in Kenya.

Early warning signs can build up quietly. If you notice several of the indicators below, consider pausing and seeking support.

• Chasing losses or increasing stakes to recover money.
• Spending more time or money on gambling than planned.
• Hiding betting from family or friends.
• Borrowing, selling items, or missing bills to fund play.
• Feeling irritable, anxious, or low when not gambling.
• Using gambling to cope with stress, sadness, or boredom.
• Struggling to stop or reduce play despite trying.
• Neglecting work, school, or family duties.
• Placing bets while under the influence of alcohol or drugs.
• Ignoring previously set limits or safeguards.

Betting addiction is a serious condition that needs prompt attention.

You can take early action to protect your play. Use these useful tips and tools to gamble responsibly.

• Set a clear weekly or monthly budget and treat it as a fixed cost you can afford to lose.
• Apply deposit, loss, and stake limits in your WinWin account before you start playing.
• Schedule time-outs to cool off after wins or losses.
• Avoid gambling when tired, stressed, or after alcohol.
• Keep devices free of betting notifications during rest hours.
• Use account history to review results and learn your patterns.
• Choose lower-risk products and avoid chasing high-variance games.
• Self-exclude on WinWin if you need a longer break from gambling.
• Ask a trusted person to help you stay accountable to your limits.
• Seek professional help if gambling affects your finances or health.

Confidential support is available in Kenya and online. These services offer counselling, information, and ongoing support for gambling-related harm.

• Betting Control and Licensing Board of Kenya: Consumer information and operator contacts — https://bclb.go.ke/
• NACADA: Addiction information and referral pathways — https://nacada.go.ke/
• Kenya Psychological Association: Find licensed psychologists and counsellors — https://kpa.or.ke/
• Chiromo Hospital Group: Mental health and addiction care — https://chiromohospitalgroup.co.ke/
• Gambling Therapy: Free global advice, live support, and self-help tools — https://www.gamblingtherapy.org/
• Gamblers Anonymous: Peer support and online meetings — https://www.gamblersanonymous.org/
• GamCare: Advice, live chat, and self-help resources — https://www.gamcare.org.uk/

External links are for information only. Services are independent from the operator.

If you are worried about your gambling or need help using safeguards, contact WinWin support. The team can guide you to limits, self-exclusion, and further support.

• Live Chat in the Help menu after you sign in.
• Email via the Help Centre contact form.
• Kenya call centre. The number is shown in the app and on the Contact Us page.
• WhatsApp Business chat. Find the link in your account Support section.
• Request account closure or self-exclusion in My Account under Responsible Gaming.

For full details on tools and processes, review our responsible gaming policy.